Return Policy

Cancellation

Orders are processed within 1–3 business days after payment confirmation. Customers may request order cancellation within 24 hours of placing the order, provided the order has not yet been processed or shipped. Approved cancellations and refunds will be issued to the original payment method within 7 business days. After the refund is issued, it may take up to 10 additional business days for the funds to appear in the customer’s account, depending on the payment provider or bank.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@scsady.com.

The time frame of an order delivery is divided into two parts:
Processing time: 3-7 Days
Shipping time: 14~30 Days

 Return address

Tower A,new mandarin plaza,NO.14 science museum road,TISIM SHA TSUI HONGKONG